Product Support Engineer

Clear Path for Veterans: Career Services
Chittenango, New York

Title: Product Support Engineer for SRC, Inc

Location: Syracuse, NY (primary office; this role entails ~20-30% travel to other SRC locations)

Compensation: $70-80k/yr 

**This role will be ideal for a candidate who has spent time in the military as an RF Tech or has adjacent work experience, willing to travel but residing in or around Syracuse, NY.** 


  • Perform field training/service support at both customer and company locations (domestic and international)
  • Work closely with customers and end users to understand and document expectation and collaborate with internal team to successfully deliver against those expectations
  • Support business development, engineering test/analysis, and internal programs through successful demonstration and test events of SRCTec product capabilities
  • Support customer operational needs with swift action, which may include last minute travel
  • Support depot repair and manufacturing activities through strong troubleshooting skills, system/sub-system analysis and circuit board to component level diagnosis
  • Support engineering, quality, configuration management and subcontracts in technical matters
  • Support proposal development to include technical requests for information (RFI)/requests for proposal (RFP) and quotes, including basis of estimates (BoE), requests for quotation (RFQ), and rough order of magnitudes (ROM)
  • Develop and document test plans, technical performance assessments, and after-action reports
  • 25 - 30 percent travel (domestic and international) including some weekend and holiday travel as required by the customer; extended deployment type field assignments may be required
  • Participate in after-hours on-call technical support rotation as required by customer contracts including fielding technical support calls, logging a support ticket, and assisting customers with troubleshooting and resolution.


  • Associates degree and/or 3 years of experience in a technical discipline, computer science, mathematics, computational mathematics, or a similar technical field (any equivalent combination of education, training and experience will be considered)
  • Able to understand and interpret electronic schematics, electronic drawings, mechanical drawings, test and assembly instructions, and specifications and engineering documents
  • Possess strong written and verbal communication skills and customer service skills
  • Self-motivated and possess strong time management skills
  • Ability to work with and communicate effectively within cross-functional teams
  • Meet physical occupational requirements including the ability to lift, move, and walk with a minimum of 40 pounds, and ability to obtain tower climbing certification with or without reasonable accommodations
  • General computer skills including MS Office suite
  • Able to obtain visa/passport and DoD security clearance

Preferred Experience:

  • Systems engineering or working familiarity with radar systems, radio-frequency (RF)-based systems, communication-related systems, navigation systems, or other complex electronics technology
  • Technical troubleshooting knowledge of systems and subsystems to circuit board and component level
  • Experience with variety of test equipment to include network analyzers, spectrum analyzers, signal generators, oscilloscopes, etc.
  • Demonstrated success conducting technical operator and maintenance training courses
  • A firm understanding of transmission control protocol/internet protocol (TCP/IP) networking

Veterans highly encouraged to apply

**Clear Path for Veterans is a nonprofit organization dedicated to providing aid to veterans, their family members and associates. This job is posted by our Career Services department on behalf of the companies we partner with to succeed in our mission of assisting veterans (and their dependents) to find civilian employment.**

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