Product Support Engineer

Title: Product Support Engineer for SRC, Inc

Location: Syracuse, NY (primary office; this role entails ~20-30% travel to other SRC locations)

Compensation: $70-80k/yr 

**This role will be ideal for a candidate who has spent time in the military as an RF Tech or has adjacent work experience, willing to travel but residing in or around Syracuse, NY.** 

Responsibilities:

• Perform field training/service support at both customer and company locations (domestic and international)
• Work closely with customers and end users to understand and document expectation and collaborate with internal team to successfully deliver against those expectations
• Support business development, engineering test/analysis, and internal programs through successful demonstration and test events of SRCTec product capabilities
• Support customer operational needs with swift action, which may include last minute travel
• Support depot repair and manufacturing activities through strong troubleshooting skills, system/sub-system analysis and circuit board to component level diagnosis
• Support engineering, quality, configuration management and subcontracts in technical matters
• Support proposal development to include technical requests for information (RFI)/requests for proposal (RFP) and quotes, including basis of estimates (BoE), requests for quotation (RFQ), and rough order of magnitudes (ROM)
• Develop and document test plans, technical performance assessments, and after-action reports
• 25 - 30 percent travel (domestic and international) including some weekend and holiday travel as required by the customer; extended deployment type field assignments may be required
• Participate in after-hours on-call technical support rotation as required by customer contracts including fielding technical support calls, logging a support ticket, and assisting customers with troubleshooting and resolution.

Requirements:

• Associates degree and/or 3 years of experience in a technical discipline, computer science, mathematics, computational mathematics, or a similar technical field (any equivalent combination of education, training and experience will be considered)
• Able to understand and interpret electronic schematics, electronic drawings, mechanical drawings, test and assembly instructions, and specifications and engineering documents
• Possess strong written and verbal communication skills and customer service skills
• Self-motivated and possess strong time management skills
• Ability to work with and communicate effectively within cross-functional teams
• Meet physical occupational requirements including the ability to lift, move, and walk with a minimum of 40 pounds, and ability to obtain tower climbing certification with or without reasonable accommodations
• General computer skills including MS Office suite
• Able to obtain visa/passport and DoD security clearance

Preferred Experience:

• Systems engineering or working familiarity with radar systems, radio-frequency (RF)-based systems, communication-related systems, navigation systems, or other complex electronics technology
• Technical troubleshooting knowledge of systems and subsystems to circuit board and component level
• Experience with variety of test equipment to include network analyzers, spectrum analyzers, signal generators, oscilloscopes, etc.
• Demonstrated success conducting technical operator and maintenance training courses
• A firm understanding of transmission control protocol/internet protocol (TCP/IP) networking